KLIA exceeds quality of service

KLIA exceeds quality of service

KL International Airport (KLIA) exceeded the service quality targets in October set under the Malaysian Aviation Commission’s Airport Quality of Service (QoS) framework.

Malaysia Airports acting group chief executive officer, Raja Azmi Raja Nazuddin said meeting the QoS targets was a fraction of the many initiatives undertaken to improve guests’ experience.

“At the core, we want to transform the mindset of our people and imbue them with a first-world service culture,” he said in a statement.

Initiated in September 2018, QoS is a service performance measure meant to ensure consistent passenger comfort at the airport and improve airport user experience for stakeholders.

~News courtesy of The Star~